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Service Rates

 Service

Scheduled

Priority

Live CARE

$2.00

$2.00

New Mac Setup

$75.00

$150.00

OS X Upgrade (10.8 or 10.9 to 10.10)

$100.00

$200.00

OS X Upgrade (10.7 or older to 10.9 or 10.10)

$200.00

$300.00

Single Application, Install or Upgrade

$50.00

$150.00

Software Suite, Install or Upgrade

$100.00

$200.00

New User Setup

FREE

$150.00

User Termination

FREE

$100.00

Install Windows on a Mac

$200.00

$400.00

Review Security Requirements

$150.00

$300.00

Review Network Requirements

$75.00

$150.00

Managed Services

Setup

Monthly

Safeguard

FREE

FREE

Up 2 Date

$40

$12 

All rates are in Canadian Dollars.  

All rates are remote only - onsite fee's are extra and start at $20.00. 

Scheduled: Within 5 business days 

Priority: Within 48 hours 

Qualifications

To qualify for flat-rate pricing, the following requirements must be met:

  1. digginIT will not initiate any Services unless and until a Customer Agreement is executed by the Customer. 
  2. Your Mac must have both Safeguard and Up 2 Date installed.  
  3. The Mac must be new or within one year of warranty. 
  4. We must be involved from recommendation to implementation, meaning we recommend or approve the additional work and we perform or oversee the implementation. 
  5. Depending on the project, we may require the Mac to be on the same local network as a modern OS X Server that we manage. 
  6. iPhones connected to a managed Mac are always supported at no additional charge. Support for non-iPhones, or iPhones not synced to a managed Mac, are supported at Live CARE rates. 

 

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